Today excellent patient service is all about communication.
Patients are online 24/7 where they look for answers to their medical questions.
The founders of ChatPatient Wouter Slettenhaar and Jasper Wijbenga both have years of experience in Marketing and communication for the Aesthetic Industry.
As Vice President APAC and Area Manager Europe for Crisalix 3D, Wouter and Jasper both saw the need for cosmetic clinics and their patients to improve online communication and digital marketing. Besides, they noticed how hectic it sometimes can be for a patient coordinator or clinic manager.
The goal of ChatPatient is to improve online communication for clinics and convert anonymous page views into real consultation bookings.
That’s our mission!
Studies show that the Internet Rush Hours are between 7pm and 11pm 1
Text and chat messaging is becoming more and more popular and preferred over phone calls. Young American adults between the ages of 18 and 24 exchange an average of 109.5 text messages per day on their cell phones 2
Live Chat is the most preferred engagement channel online and has a much higher customer satisfaction value than email and phone.
Furthermore, online consumers using Live Chat are twice as likely to make regular purchases on the internet and return to the website where they engaged with live chat. 5 A 2016 study conducted by the American Marketing Association showed that customers who use live chat are three times more likely to make a purchase.
Facts & Figures
– Patients are online 24/7 where they look for answers to their medical questions.
– Studies show that the Internet Rush Hours
– Teens spend an average of 9 hours per day on Social Media and the numbers are rising.
Chatpatient helps you to quickly and efficiently communicate with your patients and put a human touch to your website and Social Media channels.
Chatpatient has an expert team ready to communicate for you 24/7 – during many of those hours you are closed or you are doing what you do best – giving excellent patient care.
Let us do the talking!