Live Chat
Never lose a patient from your website, Twitter or Facebook again!
ChatPatient answers all your patients´ questions directly from your website and social media channels, with a dedicated team of agents trained specifically for the Aesthetic Industry.
Internet traffic is the highest after clinic hours and on weekends. By integrating the 24/7 chat service from Chatpatient, you will have somebody talking to your patients with the medical knowledge of your assistant, and the sales experience of a sales professional.
ChatPatient is chatting only for healthcare, therefore our agents know
exactly how to convert your website visitors into patients.
up to 400%
Live Chat brings Revenue, even if you do not Sell Online
$0.56 of every dollar spent in an offline store is influenced by a digital interaction.
Lack of resources, such as staff, funding, and time, remains the biggest obstacle to successful lead generation for 61% of B2B marketers.
Most clinics have no time or budget to answer every chat request within seconds, especially after Business Hours.
Quick Response can increase conversion up to 600%
A recent study published in the Harvard Business Review shows that Firms that contacted
online visitors within an hour of receiving an inquiry were nearly seven times more likely to
qualify the lead as those that waited for an hour – and more than 60 times as likely as
companies that waited 24 hours or longer.
Patient consultation bonus (PCB)
The PCB is an incentive bonus for our chat agents. Each time an agent books a consultation,
he or she gets a bonus. This keeps them motivated to generate leads from your website for you.
Quality insurance bonus (QIB)
All chats are rated by your visitors. Agents that score the highest rating receive an additional
bonus to encourage them to chat in the friendliest way.
Younger Patients Prefer Chat
Millennials Prefer Live Chat. With 80 million members of the largest generation in U.S. history who have a spending power of $200 billion annually by 2017, the Millennials are a target audience you can’t afford to ignore. And they prefer texting or chatting.
HIPAA & GDPR Compliance
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.
Since we offer our live chat service to the healthcare industry we made sure that our software and data processing is fully compliant with HIPAA.
ChatPatient has Data Process Agreements with all its clients.
Secure data centers
We use world-class data centers to host our chat server farm. The data centers have state-of-the-art security measures and are compliant with standards of SSAE 16, CSAE 3416, and ISAE 3402.
ISO 27001 certification
When it comes to your patients´ private data, there’s no room for compromise. ChatPatient adheres to the highest international standards for network security and data protection. Because a breach is never a situation you want to confront. Our Chat Software is fully ISO 27001 certified
