Live Chat

Never lose a patient from your website, Twitter or Facebook again!

ChatPatient answers all your patient’s questions, directly from your Website and Social Media.
24/7 with a dedicated team of specially trained agents for the Aesthetic Industry.

Internet traffic is the highest after clinic hours and on weekends. By integrating the 24/7 chat service from Chatpatient, you will have somebody talking to your patients with the medical knowledge of your assistant, and the sales experience of a sales professional.

Chatpatient is specialized in healthcare and only healthcare. Therefore our agents understand as no other how to address a patient and how to convert a visitor into a patient.

We not only actively chat with the visitors on your website and book consultations for them, we also react on engagements on Social Media such as Facebook and Twitter.

 

Fully GDPR & HIPAA Compliant
Increase Lead Conversion Ratio
up to 400%

 

Dedicated Team ONLY chatting for Aesthetics/Healthcare
Proactive live chat provides not only active Patient support, but is ultimately achieving multiple business goals, including reducing abandonment, improving conversions, and driving patient satisfaction. How much does Live Chat increase your Conversion? At least 20% according to the American Marketing Association

Live Chat brings Revenue, also if you do not Sell Online

$0.56 of every dollar spent in an offline store is influenced by a digital interaction.

Lack of resources, such as staff, funding, and time, remains the biggest obstacle to successful lead generation for 61% of B2B marketers.
Most clinics have no time or budget to answer every chat request within seconds, especially after Business Hours.

Responding in time and increases conversion with up to 600%

Most people browse the web in the A recent study by the published on the Harvard Business Review shows that
Firms that tried to contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead as those that tried to contact the customer even an hour later—and more than 60 times as likely as companies that waited 24 hours or longer.

Z

Patient consultation bonus (PCB)
The PCB is an incentive bonus for our chat agents. Each time an agent is able to book a consultation, he or she will be rewarded directly. This will be the motivation to keep generating leads for you website.

Quality insurance bonus (QIB)
All chats will be rated in the end by the visitor. All agents that get the maximum rating will receive an additional bonus to encourage chatting in the friendliest way

l

Younger Patients Prefer Chat

Millennials Prefer Live Chat. With 80 million members of the largest generation in U.S. history who have a spending power of $200 billion annually by 2017, the Millennials are a target audience you can’t afford to ignore. And they prefer texting or chatting.

HIPAA & GDPR Compliance

The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.
Since we offer our live chat service to the healthcare industry we made sure that our software and data processing is fully compliant with HIPAA.

ChatPatient has Data Processing Agreements with all his clients to guarantee your patients privacy, in compliance with Article 44 of the GDPR  

Secure data centers

We use world-class data centers to host our chat server farm. The data centers have state-of-the-art security measures and are compliant with standards of SSAE 16, CSAE 3416, and ISAE 3402.

ISO 27001 certification
When it comes to your patient’s private data, there’s no room for compromise. ChatPatient adheres to the highest international standards for network security and data protection. Because a breach is never a situation you want to confront. Our Chat Software is fully ISO 27001 certified

Are you ready to let us do the talking? Then contact us for a live demo, or click below to view our friendly pricing.