Table of Contents
- Personal Data We Collect
- How We Use Personal Data
- Reasons We Share Personal Data
- How to Access & Control Your Personal Data
- Cookies & Similar Technologies
- Products & Services Provided by Your Organization–Notice to End Users
- Chat Marketing Group account
- Other Important Privacy Information
- Product-specific details
- Productivity and Communications Products
- Search & Artificial Intelligence
- Chat Marketing Group Health Related Services
Last Updated: August 2018
Your privacy is important to us. This privacy statement explains the personal data we process, how we processes it, and for what purposes.
This statement applies to all Chat Marketing Group Ltd Brands interactions with you, by any way of communication, as well as other (partner) products.
Chat Marketing Group collects and processes personal data exclusively in compliance with the relevant provisions of the European General Data Protection Regulation or shortly GDPR as displayed this statement, and follows the The HIPAA Privacy Rule (US).
EU-U.S. & Swiss-U.S. Privacy Shield
Chat Marketing Group adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy
Shield frameworks. To learn more, click here
Personal Data We Collect
Chat Marketing Group collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use and experiences with our products. The data we collect depends on the context of your interactions with Chat Marketing Group and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If
you choose not to provide data necessary to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you,
and you do not provide the data, we will not be able to enter into the contract. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
Data collection on our websites and Social Media
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form or in a chat session.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
How We Use Personal Data
Chat Marketing Group uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
- Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request;
- Improve and develop our products;
- Personalize our products and make recommendations; and
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Chat Marketing Group products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Reasons We Share Personal Data
We share your personal data with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also share data with Chat Marketing Group-controlled affiliates, clients and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect Chat Marketing Group’s and its customers’ rights and property.
How to Access & Control Your Personal Data
You can also make choices about Chat Marketing Group’s collection and use of your data. You can control your personal data that Chat Marketing Group has obtained, and exercise your data protection rights, by contacting Chat Marketing Group. You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Chat Marketing Group.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator.
All our Chat Sessions are encrypted.
You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Data Protection Officer
We have appointed a data protection officer for our company:
FF Marketing Ltd.
Ul. Kumata 75g, A1.3
1616, Sofia Bulgaria email@example.com
Cookies & Similar Technologies
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
Live-Chat and Social Media
Chat Marketing Group uses live chat and Live Chat Software trough our own website, third party websites and Social Media such as (but not limited too) Facebook and Twitter.
You can use the live chat as a contact form to chat with our staff. At the start of the chat, personal data is collected:
Date and time of the call, browser type/version,
IP address, operating system used, URL of the previously visited website, amount of data sent.
Other personal details such as name, email address etc if filled in on the chat form
Depending on the course of the conversation with our employees, further personal data may arise in the chat, which are entered by you. The type of data depends strongly on your request or the problem you describe to us.
All our employees have been and will be trained on the subject of data protection and on the safe and confidential handling of customer data. All our employees are bound to confidentiality and have accordingly signed an addendum to the obligation to maintain confidentiality and to observe data protection in their employee contracts.
If you Chat with us through the website of one of our clients, Chat Marketing Group operates as a “Data Processor” and will not share the data you enter in the chat session with anyone else except the organization that you that owns the website or holds the Social Media account that you started the chat on.
Chat Group Media functions solely as a data processor, such as a communication center for that organization.
This means that Chat Group Media will not share the information you enter during the chat (chat session) with any other third party then that organisation, other than to fulfill the requests and enquiries you made through that chat session and with your explicit consent, nor with Chat Marketing Group use this information for their own sales or marketing
Chat Marketing Group has a Data Processing Agreement with all his clients to guarantee your privacy.
If Chat Marketing Group uses partners and/or partner software to either facilitate the chat session or operate the live chat, Chat Marketing Group’s partner comply to this same privacy agreement. Chat Marketing Groups partners are all GDPR Compliant and Chat Group Marketing has GDPR Compliant agreements with all third parties outside the EU, in compliance with Article 44 of the GDPR and with the model agreements of the European Union Commission for EU controller to non-EU or EEA controller and/or EU controller to non-EU or EEA processor
You can find the text of the model agreements here:
Furthermore, Chat Marketing Group stores the chat record. This shall not only spare you the inconvenience of recalling the whole chat history of past chats when you ask for our assistance via live chat but shall also ensure an continuous quality control regarding our live chat. If you do not want to have your chat record stored please contact us and we will delete it immediately. You may find our contact details at the end of this privacy statement.
Depending on the individual use of the relevant service we might process further personal data insofar as it is necessary to render our services. This relates for example to the content of chats or chat records that have been conducted and stored by making use of our services and IT infrastructure.
Products & Services Provided by Your Organization–Notice to End Users
If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access Chat Marketing Group products & Services, that organization can access and process your data, including the contents of your communications and files, associated with your Chat Marketing Group product and services.
Some Chat Marketing Group products are intended for use by organizations, such as schools and businesses.
If your organization provides you access to Chat Marketing Group products & Services your use of the Chat Marketing Group products & Services is
subject to your organization’s policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator. When you use social features in Chat Marketing Group products & Services, other users in your network may see some of your activity. To learn more about the social features and other functionality, please review documentation or help content specific to the Chat Marketing Group product. Chat Marketing Group is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
Chat Marketing Group account
With a Chat Marketing Group account, you can sign into your Chat Marketing Group products, as well as those of select Chat Marketing Group partners. Personal data associated with your Chat Marketing Group account includes credentials, Company or Organisation name, your name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing into your Chat Marketing Group account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your Chat Marketing Group account, and enables other features.
Other Important Privacy Information
Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data.
Chat Marketing Group Services and related software are offered to and designed primarily for use organizations.
In the event of a conflict between this Chat Marketing Group privacy statement and the terms of any agreement(s) between a customer and Chat Marketing Group Products or Services, the terms of those agreement(s) will control.
You can find more about this in your customer agreement and Terms and Conditions. If these conditions are not further specified in your service agreement, you can find them below.
General. When a customer tries, uses, Chat Marketing Group Products or Services, or obtains support for or professional services with such products, Chat Marketing Group collects data to provide the service, including uses compatible with providing the service, provide the best experiences with our products, operate our business, and communicate with the customer. For example:
- When a customer engages with a Chat Marketing Group sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.
- When a customer interacts with a Chat Marketing Group support professional, we collect device and usage data or error reports to diagnose and resolve problems.
- When a customer pays for products, we collect contact and payment data to process the payment.
- When we send a customer communications from Chat Marketing Group, we use data to personalize the content of the communication.
- When a customer engages with Chat Marketing Group for professional services, we collect the name and contact data of the customer’s designated point of contact and use information provided by the customer to perform the services that the customer has requested.
Productivity and Communications Products
Productivity and Communications products are applications, software and services you can use to create, store and share documents, as well as communicate with others.
Search & Artificial Intelligence
Search and Artificial Intelligence products connect you with information and intelligently sense, process and act on information—learning and adapting over time.
Chat Marketing Group Health Related Services
Chat Marketing Group may collect and use your data to provide the services, which includes improving and personalizing your experiences. If you provide personal Health data Chat Marketing Group, for example through a Live Chat Engagement with Marketing Group your health information is not combined with data from other Chat Marketing Group services, or used for other purposes then to pass on to the health provider and/or answer your (health related) question, without your explicit consent. For example, Chat
Marketing Group does not use your health data to market or advertise to you without your opt-in consent.
The HIPAA Privacy Rule.
Chat Marketing Group follows the HIPAA privacy rule.
The HIPAA Privacy Rule establishes US national standards to protect individuals’ medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. More information about HIPAA you may find here: https://www.hhs.gov/hipaa/for-professionals/privacy/index.html
Functions of the Twitter service have been integrated into our website and app. These features are offered by Twitter Inc., 1355 Market Street, Suite
Your privacy preferences with Twitter can be modified in your account settings at https://twitter.com/account/settings.
Chat Marketing Group uses functions and contents of the Instagram service provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. This service allows us to include contents such as images, videos or texts
Facebook Connect / Login:
Userlike uses Facebook Connect, a service of Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA or its subsidiary Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (Facebook). By logging in via the Facebook Connect button, personal data is transmitted to Facebook. We do not know what data Facebook links to the personal data received and for what purposes Facebook uses this data.
from Facebook in your browser, e.g. with the Java script blockers.
Analytics and advertising
This website uses Google Analytics, a web analytics service. It is operated by
Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by
you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Chat Marketing Group has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Chat Marketing Group uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure
compliance with European privacy standards in the United States.
We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp’s servers in the United States. This allows us to determine if a newsletter message has been opened and which links you
click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.
If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.
You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.
Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic
information (such as zip code).
We use this information to notify contest winners and award prizes, to monitor site traffic and to send participants email newsletters.
We may use a third party marketing service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
notify you here, by email, or by means of a notice on our home page prior to the changes taking effect.